Frequently Asked Questions
Frequently Asked Questions
I know you probably have many questions about buying Limited Edition Fine Art photography online. The information below summarizes the questions I am asked most frequently by customers interested in my work. If you don't find the answer you are looking for, please feel free to contact me and I will get back to you soon with a response.
Q: How do I order prints?
A: After you find the perfect piece of artwork, simply navigate to the photo and scroll down to see the print options available. Payments can be made through a secure credit card processing service ("Pay with Card" option) or secure PayPal server. Once payment has been received, the print will enter the production phase and it will be shipped to you as soon as it's ready.
Q: What types of cameras and lenses do you use?
A: I currently use a variety of professional grade, full frame Nikon dSLR and mirrorless camera bodies and Nikkor lenses. These cameras and lenses allow me to capture high resolution / high definition photos that are ideal for creating large fine art prints.
Q; How do I chose a print size?
A: It can be a challenge to decide what size print will work best in your home. Please see the print examples below to get a feel for how different sized prints will look above a standard size 7 foot couch. I recommend getting a print that is large enough to adequately fill the open area on the wall, while leaving a bit of spaces on the sides. If you are struggling to decide which size to purchase, you can send me a well lit photo of the room you want to place the print and I will create a few mock ups to show how the print will look.
Q: How do I hang my artwork?
A: Due to the risks associated with hanging prints on the wall (think about the locations of electrical and water lines!) I recommend having a professional install the artwork. If you feel 100% comfortable with the installation process and you have another person to assist, it is fairly simple to hang prints using the provided hardware.
Q: How do I properly light my artwork?
A: When you are going through the process of selecting a print, it’s a good idea to think about where you will display the print and the lighting in that area. Proper lighting is necessary to fully appreciate all of the details in my prints. LED lighting works very well with the Lumachrome prints that I offer, since the light makes the prints glow and appear to be backlit. It is important to select the correct type of LED bulb for illuminating artwork. To see all of the colors accurately and consistently, LED bulbs with a color temperature of approximately 3000-4000K and a color rendering index (CRI) of ~95 and above are recommended. These lights can be a significant investment, but are necessary to fully appreciate the colors in my work.
Q: How do I care for my prints once they are on the wall?
A: To ensure the longevity of my art, there are a few things to consider when displaying a print. First, the prints should be displayed in a temperature and humidity controlled environment. Second, direct sunlight should be avoided, since direct sunlight can cause prints to fade. If a loose fine art print is ordered, it should be matted and framed as soon as possible to protect it from environmental effects and to prevent scratching the delicate print surface.
Q: How do I clean an acrylic print?
- Luxury Series | Lumachrome TruLife® Acrylic Prints: use non-ammonia glass cleaner (Windex) and a non-abrasive microfiber cloth.
- Premium Series | Lumachrome Standard Acrylic Prints: DON'T use Windex! Instead use Brillianize Plastic and Glass Cleaner and a non-abrasive microfiber cloth. To repair small scratches, the Novus 1736 Plastic Polish Kit can be used.
Q: What types of prints do you offer?
A: I offer several different types of prints including, Lumachrome TruLife Acrylic Prints (framed and unframed), Lumachrome Standard Acrylic Prints and Lumachrome HD paper prints. The differences between the different types of prints are outlined on my Limited Edition Fine Art Prints page.
Q: Do you offer limited edition prints?
A: All of the prints offered on this site are limited editions of either 25, 50 or 100, depending on the print. Each image has a fixed edition size that is set in advance. The edition for each image encompasses all print sizes and different types of prints. The prices for each print increase as more prints are sold in the edition. After 66% of the prints have been sold (Tier 1 pricing), the smaller size prints (12x18", 16x24" or 24x36") will no longer be available for purchase the prices for remaining prints in the edition will increase (Tier 2 pricing). After the last print is sold, it will never again be available for sale as a fine art print. I personally guarantee that no more prints will ever be made. The reason that I have chosen to only offer my artwork in limited editions is to provide real value to buyers and collectors. In today's world, we have the ability to create millions of prints of image, but I have consciously chosen to limit the availability of my work in order make each piece special and more unique.
Q: Do you provide a Certificate of Authenticity (COA) with prints?
A: Yes, each print is accompanied by a Certificate of Authenticity. The COAs are specially designed to protect the security and genuineness of my limited edition artwork and decrease the risk of forgery. The paper used contains a watermark and fluorescent security fibers. A serialized and numbered hologram is added to the COA and a second hologram is provided to be applied to the back of the print. The COA and holograms are used to prove the provenance of each piece of my artwork.
Q: Are Artist Proof (AP) prints available?
A: In addition to my limited edition prints, I offer Artist Proofs (AP) for discriminating collectors. Only ONE Artist Proof Print will be made available for each image in my collection. If you are looking for a truly unique and exclusive print, the Artist Proof is an excellent choice. These Artist Proofs (AP) are Luxury Series | Lumachrome TruLife® Acrylic Prints in either 45", 60" or 72" sizes. The prints are signed and numbered with AP/1. A Certificate of Authenticity and a hand written note from the artist will be mailed separately from the print. The prices for Artist proofs are 45" - $3500, 60" - $5000, 72" - $6750. For each Artist Proof print sold, I will donate 5% of the sale price to a wilderness conservation organization. The Wilderness Society, The Nature Conservancy and The Sierra Club are some examples, but I'm happy to donate to others if you have something in mind. These funds will help ensure that wilderness areas remain intact for future generations to explore and enjoy. If you are interested in purchasing an Artist Proof print, please contact me.
Q: Are volume discounts available?
A: Yes, I offer volume discounts for orders with multiple prints. The discounts are: 2 prints- 10% discount, 3 prints – 15% discount, 4+ prints – 20% discount. Larger discounts may be available for corporate installations. Please inquire for details. If you are interested in purchasing multiple prints, please contact Scott for a custom discount code that can be applied during the checkout process.
Q: Do you offer a warranty on the fine art prints?
A: I stand behind the quality of all of my prints and I guarantee that you will be satisfied with your purchase. If you are not satisfied with a print for any reason, please contact me immediately so I can address your concerns and find a way to solve the problem. If I am unable to resolve the issue, prints can be returned for up to 30 days, but the purchaser will need pay the return postage. If a print arrives damaged, please let me know within 48 hours of delivery by emailing me pictures of the packaging and piece and I will exchange it. All returns must be in as-received condition, and be shipped in the original or similarly durable and insured packaging.
Q: Do you offer custom prints?
A: Yes, I can usually accommodate requests for custom prints. If you have special requirements for prints, please contact me.
Q: How do I pay for the prints?
A: Online orders are processed through a secure credit card processing service ("Pay with Card" option) or secure Paypal server (you do not need a Paypal account to purchase). All payments through these services are encrypted and I do not have access to your sensitive credit card information. Local orders (Portland, OR/Vancouver, WA area) can be paid by credit card, cash or Paypal.
Q: How much does shipping cost?
A: Shipping is FREE on all orders to the United States (continental US). International, Alaska and Hawaii may incur additional shipping charges. Please contact me for for details. All Lumachrome HD acrylic and paper prints are shipped flat in an appropriate container.
Q: How long does it take for prints to be delivered?
A: Please allow approximately 4 weeks for delivery, depending on the size and mounting option desired. I make all of my prints to order, and they are carefully packaged for safe delivery using UPS/FedEx/USPS insured shipping with delivery confirmation. If a print is damaged during transit, please notify me within 48 hours of delivery and the print will be replaced.
Q: What is fine art photography?
A: Fine art photography is created by artists who use the medium of photography to expressively communicate an idea, mood or emotion. This is quite different from documentary/representational photography, which is used to portray a subject in a literal and objective way.
Q: Has photography always been considered a fine art?
A: Photography hasn’t always been considered a fine art. When the first photograph was created in 1826, photography was generally considered a technical craft and not a form of art. This view of photography continued until the mid 1900s, when Alfred Stieglitz, Ansel Adams and many others worked to elevate photography to the level of fine art. In the year 2020, photography is generally accepted as a fine art, but this topic is still passionately debated.
Q: Does Scott Smorra create fine art photography?
A: Yes, Scott considers his photography to be fine art. He has the technical expertise to successfully capture, post process and print an image, but also spends a significant amount of time thinking about what he wants to express and communicate with his artwork. He often writes about what he is attempting to subjectively express through his art in the descriptions below each photo on this website.
Q: Do you offer any image licensing services?
A: I license my images directly instead of working with third party stock agencies. This allows me to offer competitive prices for image licensing. Prices vary depending on where/how the image will be used and for how long. If you have questions about image licensing, please contact me.